A recent seminar sponsored by Paul Davis Restoration and Remodeling of Suburban Maryland and Washington, D.C. gave advice to insurance professionals on how to manage the psychological stress of managing claims during times of disaster.
Dr. Raymond Shelton, fellow and director of personal development with the American Academy of Experts in Traumatic Stress, served as keynote speaker for the workshop, which was called, "Catastrophe! Managing the Psychological Trauma." The event was held on March 28 in Rockville, Md.
According to Paul Davis, Dr. Shelton's presentation instructed participants how catastrophes can create a powerfully negative psychological response in the policyholder, the claim adjuster, and the catastrophe response team. Dr. Shelton also instructed participants to correctly respond to negative reactions and to help effectively manage the victim of catastrophe, plus improve the claim process. Additionally, the seminar reviewed how a catastrophe response team can prepare for their own stress reactions while on site and in the aftermath of catastrophe response duty.
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