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Unmet Expectations

In a survey of IASA members conducted by the industry organization and Robert E. Nolan Co., nearly nine out of 10 respondents vouch for the value of IT, but almost 40 percent find the performance of t

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In a survey of IASA members conducted by the industry organization and Robert E. Nolan Co., nearly nine out of 10 respondents vouch for the value of IT, but almost 40 percent find the performance of their own IT shops lacking, citing performance as either fair or poor.

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