There is never a shortage of controversies or critics to keep the Insurance Information Institute occupied, the group's new president, Robert P. Hartwig, is quick to acknowledge.
As one of the Institute's chief spokesmen since coming aboard in 1998, Mr. Hartwig is used to being on the front lines to set the record straight when consumer advocates, legislators, regulators, analysts or media commentators challenge industry actions, methods or motives.
“Insurers are convenient punching bags for politicians running for office,” he said, noting that a big part of his job will be to proactively “neutralize critics.” He vowed to “aggressively counter false, misleading and misguided commentary and accusations about the industry, with truth.”
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