An alliance designed to provide improved claim processing efficiencies and cost reductions for insurance carriers was announced today by Metropolitan Reporting Bureau in Philadelphia and Guidewire Software, Inc., San Mateo, Calif.

No terms were disclosed by Guidewire, a software firm which focuses on products for the property-casualty and workers' compensation markets, and the Reporting Bureau, which provides safety reports to the insurance industry.

The firms said as a result of the new arrangement, Guidewire ClaimCenter clients can now leverage Metropolitan Reporting Bureau's expertise and value-added services to easily order public safety reports at any point during the life of the claim.

By fully integrating with ClaimCenter and automating much of the report ordering, completion, and tracking processes, insurers benefit from enhanced claims adjusting procedures, lower claim costs, and improved customer service, the companies said.

The two firms explained that combining ClaimCenter's business rules and task assignment engine, with the new integrated report ordering capabilities, enables Guidewire clients to customize “report ordering” thresholds and configure a claims adjusting environment that automatically recommends (or requires) the ordering of a public safety report at pre-determined trigger points.

Priscilla Hung, vice president, Alliances at Guidewire Software, said, “We continually listen to our clients' needs when it comes to our development direction, and public safety report integration was on the top of most lists. The integration with Metropolitan Reporting Bureau allows us to better enable our clients to achieve claims excellence in the most time efficient and cost effective manner.”

“We are pleased to be part of the Guidewire ecosystem,” said Holden Hummel, chief operations officer at Metropolitan Reporting Bureau. “ClaimCenter is a perfect example of what a modern P&C claim system should offer. The combined expertise of our two organizations offers invaluable support to property and casualty insurers as they face the challenge of a constantly evolving claims environment.”

Metropolitan Reporting Bureau said it has specialized in delivering police reports, fire reports, and public records nationwide for the insurance and fleet claims industries since 1957.

Guidewire provides software to run core insurance operations, including billing, underwriting, policy, and claim management. The Guidewire Insurance Suite consists of Guidewire ClaimCenter, Guidewire PolicyCenter, and Guidewire BillingCenter, which provide a Web-based platform for all lines of business.

Special Reports /

A Guidewire and Metropolitan Reporting Alliance

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