An insurer can follow peer and expert advice to the letter, but there still is no guarantee its next software deal will unfold without pain and suffering. While carriers keep searching for that elusive perfect purchase, software implementation is an imperfect science. "There's always a risk factor in whatever you do," says Piyush Singh, CIO, Great American Insurance.

Companies have learned over the years all parties involved must work together if there is to be any measure of success in a software deal. Vendors are aiming to make money, and carriers are trying to find a system that won't take years to install and set back the IT budget for the rest of the decade.

Insurers have to be aware of today's solution landscape because there is an increased trend toward vendor-provided solutions and components to solve business problems, according to Matt Josefowicz, manager of Celent's insurance group. "Improving the ability to evaluate and select [vendors and products] is an important skill set," he says.

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