Normally, keeping track of business operations in one particular state doesn't sound like an especially difficult proposition. But if the state is the size of Texas and it's the only state in which a carrier writes personal lines coverage, the job becomes tougher. Such was the challenge facing Germania Insurance, according to Debby Nichols, manager of business intelligence. "We wanted to take our book of business and see where our concentration was," she explains.

Germania, with headquarters in Brenham, Tex., looked at a couple of solution providers. It took about three months from the time Germania wrote an RFP to when the vendors answered how their products worked in relation to the insurer's needs. "We saw MapInfo was going to do what we needed," says Nichols. "We also spoke with other companies that use [MapInfo] and decided that's where we wanted to go."

The Germania IT staff was able to handle the installation, Nichols reports, with minimal assistance from the vendor, which recommended only minor changes. MapInfo helped in the training program with a one-week training session.

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