Ask Dr. G.

Its lonely at the top. Tech gurus are expected to have all the answers at their fingertips. We understand this is not always possiblefor that matter, it may never be possible. Perhaps you exemplify the Peter Principle and may not have the answer to anything at your fingertips. Thats where Dr. G. comes in. Dr. Gigabyte has years of technology experience and a crack staff that can provide a quick resolution to your problems. Take this one, for example

Dear Dr. G.: I have a real conundrum. I hope you can help. My company offers an expensive high-value online service to financial advisers. This service provides up-to-the-minute information on critical financial issues. We require users to log on to access this information. Many users complain, saying that for $2,500 a year, they should have instant access without the hassle of logging on to a Web site. What should I do?

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