Real-time Access: Is It A Good Idea?
“No, I just cant!” a man cries out as he tosses and turns with the passing of the nightmare. Another agent has just spent another restless night thinking about how he can provide expanded service (24/7 self-service) to his customers and still protect the data within his agency management system.
“How can I bring myself to allow my customers to actually change information in my system without my reviewing the change?” the agent asks. After all, its the one depository of his data that he controls. And, what about security, viruses and servers staying up? Whos going to handle all of those issues?
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