{
  "author": {
    "name": "Richard Roy",
    "webUrl": "/author/profile/richard-roy/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
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    "articles": [
      {
        "uri": "/2011/09/16/self-service-web-portals-for-clients-give-indie-agents-an-edge/",
        "title": "Self-Service Web Portals For Clients Give Indie Agents An Edge",
        "byline": "Richard Roy",
        "kicker": "",
        "prettyDate": "September 16, 2011",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
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        },
        "authors": [
          {
            "webUrl": "/author/profile/richard-roy/",
            "name": "Richard Roy"
          }
        ],
        "kickerNode": [],
        "summary": "Providing clients with on-demand policy and account access is key to providing customers the kind of 24/7 service they have come to expect in this age of electronic connectivity. By creating such an online connection with both personal and commercial policyholders, agents can boost customer satisfaction as well as client...",
        "body": null
      },
      {
        "uri": "/2002/07/22/real-time-access-is-it-a-good-idea/",
        "title": "Real-time Access: Is It A Good Idea?",
        "byline": "Richard Roy",
        "kicker": "",
        "prettyDate": "July 22, 2002",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
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        },
        "authors": [
          {
            "webUrl": "/author/profile/richard-roy/",
            "name": "Richard Roy"
          }
        ],
        "kickerNode": [],
        "summary": "Real-time Access: Is It A Good Idea?"No, I just cant!" a man cries out as he tosses and turns with the passing of the nightmare. ...",
        "body": null
      }
    ]
  }
}