Real-time Access: Is It A Good Idea?
“No, I just cant!” a man cries out as he tosses and turns withthe passing of the nightmare. Another agent has just spent anotherrestless night thinking about how he can provide expanded service(24/7 self-service) to his customers and still protect the datawithin his agency management system.
“How can I bring myself to allow my customers to actually changeinformation in my system without my reviewing the change?” theagent asks. After all, its the one depository of his data that hecontrols. And, what about security, viruses and servers staying up?Whos going to handle all of those issues?
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