No One Controls The Tech Universe

I received an e-mail last week from someone I have known forever in this business. He was letting me know about the progress being made on technology in our industry, but reflected on how painstaking the process has been for the independent agency system. Automating office functions is not the same as effectively networking an industry so fragmented and competitive.

Although we have the industry (ACORD) standards used for sending and receiving data between computer systems, its not only about the standards and the technology. Business strategy and economics influence what agencies and insurers can do together, and that gets complicated by a mixture of often conflicting tech solutions that need to be implemented in the same space.

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