To state the obvious, the marketplace for agency sales has changed dramatically over the past nine months or so.

FAIA Executive Vice President Scott Johnson AAI, CAE, has been at the forefront of Florida insurance for over three decades. In a conversation with Florida Underwriter, he discusses the past, present, and future of our industry.

With the downward shift in our economy, economists are telling business owners that the best thing they can do to increase business is to improve the level of customer service provided. That includes temp housing.

With the economy in shambles, insurers, just like other industries, are looking for ways to squeeze blood from the proverbial stone.