Understanding the restoration process in order to deliver better service after a fire.

By actively listening with empathy, challenging old models, and expressing a willingness to learn and implement a new skill set, insurers can move in the direction of a long-term, loyal customer base.

With the retirement of Justice John Paul Stevens and the Senate battle over Elena Kagan taking a top place in the news, I'm taking a look back at the Supreme Court and the implications for those of us in the claim industry.

To help protect property owners' investments, Fireman's Fund is introducing Green Financial Incentive Coverage to provide protection for incentives impacting taxes, utilities, loans and more related to green installations or upgrades.