When your clients’ top executives demand to know, “What the frack is going on,” do you have an answer? Do you even know what they’re talking about? Gina Jones and Ivy Riggs provide the info you need to arm youself to address your clients’ concerns.

When your clients’ top executives demand to know, “What the frack is going on,” do you have an answer? Do you even know what they’re talking about? Gina Jones and Ivy Riggs provide the info you need to arm yourself to address your clients’ concerns.

When your clients’ top executives demand to know, “What the frack is going on,” do you have an answer? Do you even know what they’re talking about? Gina Jones and Ivy Riggs provide the info you need to arm yourself to address your clients’ concerns.

While claim settlement is the largest driver of customer satisfaction during a property claim experience, first notice of loss drives a significant 21 percent of the experience and often sets the tone for the remainder of the claims process, a new J.D. Power and Associates study says.