J.D. Power and Associates says overall satisfaction with auto claims is considerably lower among total loss claimants than those with repairable vehicles. Insurers can bolster satisfaction with communication and prompt, fair settlements.

As we have become a more eco-friendly societyfocusing on ways to protect and preserve our environmentthe market for environmental risk coverages has emerged as one of the clear growth areas of the insurance industry. Go Green!

If the numerous PIP bills in the pipeline for 2012 are not enough to get peoples engines running, there are several other driving-related bills that are guaranteed to stir things up.

Looking to get courted? You might want to rethink your agency's attraction to buyers, according to experts.