It's been a rough couple of months for our industry, to put it mildly.

Infrared thermography, long used with success by many groups, is finding increasing use among insurance adjusters as a tool to settle claims quickly and with minimum cost.

Quickly dashed off e-mail sent from hand-held devices whilst we are listening to voices on speaker phones in "other matters" seem par for the multitasking that efficiency gurus mandate in our business lives.

Each year, U.S. Property-Casualty insurers pay over $200 billion in losses and spend nearly $40 billion managing claims.