"A lot of claims projects we see deal with how [insurers] are going to improve existing claims processes" rather than reengineer the entire claims process itself, says Kimberly Harris, research

Property and casualty insurers constantly are searching for any and all ways to gain better control over claims and their associated costs. When claim processes consume an average 80 to 85 percent of

The company said its net rose by $3.3 million, or 21 cents a share, to $18.5 million, or 60 cents a share, compared with the same quarter in 2004 when net income was $11.8 million, or 39 cents a share

Although the recent hard market has helped insurers improve their underwriting ratios significantly, the pressure on claim organizations has by no means eased. Insurance carriers are decreasing their