When considering the activities of the legislature, it is easy to isolate one or two major insurance industry issues until they seemingly define the entire course of the session. That was especially

A few years ago, the national health benefits company identified service as a competitive differentiator. Top leaders defined six key characteristics--accuracy, reliability, easy to use, courteous, pro

Data is a foundation element for insurance carriers, but an inability to extract useful information from it made its value somewhat overrated. Today, though, thanks to a combination of data tools and

Ever since insurers started using computer technology to do business, agents have been asking for technology-enabled interfaces with carriers to allow for easier, faster, and more efficient rating, ad