Change is an everyday occurrence in the insurance industry. But it's how carriers react to change that differentiates the leaders from the also-rans. For Amica Mutual Insurance, importing third-party

Dennis Costello and his team at Second Chair Software have been working with insurance carriers to ob-tain video depositions of witnesses in litigation so that claim personnel can evaluate witnesses from their desktops.

Some insurance agents look at doing business through a carrier Web site or portal as a giant leap of faith, but carriers are finding their partners enjoy the ease of doing business and the improved un

Guy Carpenter's Instrat unit has issued reports about last year's notable global tropical cyclone activity as well as 2008 man-made and technical catastrophes.