Insurance agencies need to abandon the idea that providing value-added service will be enough of a differentiator for them to survive and thrive, the managing principal from Hales & Company said.

Back on March 30, I blogged about how most people are clueless about the cost and advantages of employer-paid group health insurance. Now it’s clear ...

Although their claim forces have been reduced by 16 percent, a majority of insurers still say that hiring qualified claim adjusters is a priority for them, according to a recent study.

Consumers in foreign insurance markets surveyed by Accenture are willing to shop for new insurance providers, and are increasingly shopping online for coverage, an activity that mirrors U.S. trends, an Accenture representative said.