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Auto glass claims have long been viewed as nuisance claims by many carriers, but that nuisance has become the plague of the insurance industry.

Paul Tetrault explains why agencies need to view bills to regulate litigation financing with caution.

How can claim departments avoid communication gaffes? Maybe the best answer is to be proactive in making sure that a variety of systems are in place to keep an eye on all aspects of the department that feed into interaction with customers.

To get a 360-degree view of the current M&A landscape, AA&B spoke with five different experts on the market.

Chris Amrhein writes on how focused on the skills and techniques of the past, agents are steadily losing the ability to see the world through the eyes of their prospects and insureds.

Connecticut Insurance Commissioner Thomas Sullivan resigned under pressure Monday from state and federal regulators and consumer groups.

Corporate insurance buyers need to enhance their coverages as much as possible while the market is still soft, according to a report by Willis Group Holdings.

Barry Zalma writes about how an insurance agent and the insurer represented by the agent were found not liable for false statements on an application because the agent and insurer were able to prove that the insured did not read the application.