Scott R. Wallace, president and chief executive officer of Florida Citizens Property Insurance Corp., has abruptly resigned for personal reasons.

Claims are typically viewed as an expenditure, outflow, and a deficit. They are a point of contention that can often result in conflict with a loyal customer. In many respects, claims are where the battle for retention is won or lost.

Oracle Insurance introduces the latest version of its revenue management and billing solution, a rules-based system that enables insurers to manage billing, payments and collections using a single solution.

Insurance broker Marsh has completed its acquisition of the insurance brokerage business of Alexander Forbes, expanding its foothold in Africa.