Chartis has reassigned some of its top executivesthe second such shakeup for the American International Group subsidiary in less than a yearin conjunction with a geographic restructuring to hone in on growing economies.

Agents are on the front lines of customer service, and insurers owe them the tech tools--especially mobile capabilities-- to respond to increasingly sophisticated client demands.

What are the chances your systems have been breached by an attack? Bryant Tow, chief security officer for CSC, gives you the answer to that question and its one that will surprise a lot of insurance companies. Tow discusses CSCs new advisory council on cybersecurity with PropertyCasualty360.com technology channel editor...