Despite the record number of weather-related catastrophe claims last year, customer satisfaction with homeowners claims experiences improved over the previous year, according to a J.D. Power and Associates survey.

Although I touched on the sport in last weeks blog, since this week is the real start of the Major League Baseball seasondespite the fact two American teams played in Japan last week (with a Japanese tech companys logo on the batting helmets)its time for my annual observation about analyzing...

Microinsurance is not an act of charity but a business model that can pay insurers real dividends while helping the impoverished climb back from natural catastrophes, says the Chairman of Swiss Re America.