High satisfaction levels and renewal inertia pose stiff challenges to auto and home insurers looking to grow organically, a Deloitte Research survey of personal-lines consumers indicates.

Saying the role of risk managers is growing in importance, the president of the Risk and Insurance Management Society declared there are no boundaries to the level of influence professionals will ultimately have with the C-suite.

Saying the role of risk managers is growing in importance, the president of the Risk and Insurance Management Society declared there are no boundaries to the level of influence professionals will ultimately have with the C-suite.

An insurance agents' go-to marketing guy reveals how much he's learned from his customers.