Tom Gallagher recounts the damage Hurricane Andrew inflicted and an industry forever changed.

We often stress the importance of best practices, but it is actually best-practice behaviors that drive cultural shift at organizations.

Organizations need a clear understanding of current trends, challenges and available technology solutions to be able to deploy or improve an insurance claims fraud program.

Using title abstract reports and document forensics to investigate mortgage interests and evidence of fraud are contemporary best practices in supporting the claims process.