The Commercial Auto segment recorded its first underwriting loss in eight years in 2011 due to a combination of declining premiums, increasing claims severity and a reduction in favorable prior-year reserve releases, a new report reveals.

The use of analytics among P&C insurers has slowly evolved from strictly a risk-centric approach to business to include a focus on customer-centric data, according to Mark Breading, a partner in the research and consulting firm Strategy Meets Action and the author of a study on the subject, Data and...

If processing a claim is indeed the moment of truth in an insurers relationship with customers, why are small-business consumers apparently being kept in the dark when it comes to how a loss will be handled?