Despite two years of historic insured natural cat losses, property claims satisfaction remains high. Even so, FNOL interactions can be improved.

A Maasai warrior with a spear in one hand and a smartphone in the otherthats the visual shorthand that futurist Daniel Burrus uses when describing how rapidly the world is adopting cloud and mobile technology.

A recent court decision in New York State substantially eliminates the duty of an insured to read the policy as a positive defense. In light of this decision, how do insurance producers and insurance agencies protect themselves? How can agents prove that clients understand their policies?

What are you to do as CEO of a family-owned agency? From what Ive seen in my work, there are three steps to minimizing animosity and providing a clear choice for succession.