For years, auto insurers' efforts to achieve greater pricing precision has involved looking backwardsanalyzing historical claim data and risk characteristics to determine the right price for a current exposure.

Cultivating soft skills will elevate claims employee performance so they can better serve customers.

Standard & Poors has upgraded American International Group P&C business financial strength rating one notch to A-plus and affirmed the A-plus rating on the its life business citing the successful restructuring of the company over the past two years.