Industry surveys of claims professionals have found that while improving the claims process is top of mind for many, their claims management systems lack the capabilities to drive customer retention and bottom line results.

Insurance agents and brokers selling annuities to elderly clients must be careful to provide the benefits the annuitant seeks and ignore the need of the agent or broker to obtain commissions. Failure to do so can end a career. Lying to the state regulators has even more consequences.

August brings the dog days of summer, often the hottest days of the year. Remove air conditioning and many of us would revert to earlier customs of simply taking this month off and heading for cooler climes, whether its a trip to the shore, a drive to the mountains or...