With weather events growing in intensity and frequency, claims professionals need a strategy to balance insured's expectations with costs.

The number of fires in 2024 is lower than the 10-year to-date average, but the number of acres burned has surpassed the 10-year average of 4.1 million.

Homelessness ballooned 2023, according to a Harvard University study.

Customer satisfaction and brand loyalty can outweigh price sensitivity.