Claims agents and adjusters are bombarded with information every day regarding new tools and techniques promoted as improvements to the industry. But knowing which ones are going to improve the process compared to those that will just add cost is critical for the adjuster trying to manage claims in a...

Whether you are novice catastrophe adjuster awaiting the first storm of the 2014 Atlantic hurricane season or a veteran liability litigation examiner, there are certain traits the best in claims will always exemplify. This list should hold no surprises for the dedicated manager who has spent countless hours mentoring the...

Along the continuum of ethical duties to customers, insurance professionals fall somewhere between the extremes of complete stranger and conservator. It is both a sliding scale and a slippery slope, especially when courts struggle with the decision whether to apply the broker's duty as a fiduciary one.