If you lose a client because you dont respond to an e-mail within a minute or an hour, you might be a lucky person. Demanding clients are a pain; let them go and replace them with clients that respect and appreciate your time and quality response. Weve stopped managing technology...

Swiss Re, swimming in excess capital from lower-than-expected disaster claims, reverted to share buybacks to return cash to investors after three years of paying special dividends.

Measuring physical damage performance matures as widespread data becomes more available.