Your customer service representatives are efficient, thorough and solve problems with a smile but they could be doing even more to help develop business.

News from Arthur J. Gallagher, Acrisure, Karen Clark & Co. and more.

Whether direct, legacy or hybrid, the distribution model that a company selects will dictate how business is conducted and customers interact with the organization.

VW reaches settlement agreement with EPA and Californias Air Resources Board to fix or buy back vehicles with emissions-cheating 3.0-liter diesel engines.