When a sales call isn't going your way, tension builds quickly as you scramble to find some last second, but related, question to keep the conversation going.

In the age of direct marketing, the collapse of channel conflict, the reduction of commissions and the growth of alternative distribution channels, it has become imperative that local independent agents identify and focus on the correct channels their business model supports and operate within.

A deep freeze is about to descend on North America, Europe and Asia thanks to record high temperatures across the Arctic.

New study from IIHS confirms what many suspect: More people die from alcohol-related vehicle crashes on New Year's Day.