Craig Collins was named president of the new Mid-states region. Based in Minneapolis, the region will include Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebras

John Marlow, assistant vice president, American Insurance Association, Southwest Region, said that while several positive bills were passed by the legislature and sent to Governor Kathleen Blanco for

Indemnity--that is, placing the claimant into the same financial position held prior to a loss--is the best that the insurance business can offer. Theoretically, claimants ...

How can one balance achievement of a carrier's targeted claims loss ratio with the delivery of a streamlined customer experience that enhances and differentiates its brand versus the competition?