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Last month (June Issue) our image-smashing columnist explored how the flat world described in Tom Friedman’s best seller, The World Is Flat, might affect the world of claims. One writer even suggests allowing “self-handling” of much of the claims process, at least the “linear” parts that technology can handle. That leaves the rest of us to do the thinking parts. Additionally, some technology allows machines to think for themselves. So, what do you think?

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