Companies that leverage e-learning to upskill existing employees will have a cost advantage and a motivated workforce.

Digitization can't occur in a vacuum. Its success hinges on an insurer's ability to harness an innovative mindset at every level of the organization.

As insurance technology advances, carriers must focus on customer pain points and allow them to drive efforts to find solutions.

FRISS' annual survey found an 8% jump in the assumption of insurance claims with an element of fraud compared with the industry benchmark.