Rates, premiums and treatment guidelines are among the 10 workers' comp issues to watch in 2017.

The insurer's 11-story building on 40 acres in Schaumburg, Illinois, has green roofs, harvests rainwater and provides facilities for electric cars.

The insurer's 11-story building on 40 acres in Schaumburg, Illinois, has green roofs, harvests rainwater and provides facilities for electric cars.

Todays insurers are hindered by the fact that the industry has traditionally maintained a low frequency of interactions with customers.