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Applied Systems and Market Insights Group report defines what steps make up a well-rounded customer experience, and details what technology agencies must have within the next four years.

Endurance Specialty Holdings agreed to buy Montpelier Re for about $1.83 billion in cash and stock months after abandoning a hostile bid for another Bermuda-based insurance company.

Think U.S. earthquakes only happen in California?

Police throughout Michigan can now determine if a motor vehicle is properly insured simply by running its license plate.

Where in the world is your supply chain least vulnerable?

Protect your agency from cyber attacks with these three simple recommendations.