Personal Lines

On the heels of a Consumer Federation of America report charging that auto insurers put too much weight on non-driving rating factors, the Insurance Information Institute released figures showing that insurers use of a wide range of rating factors has held down consumers expenditures on auto insurance.

Britain's consumer watchdog could on Friday call on competition regulators to probe the motor insurance market just as its biggest player, Direct Line, enters a critical phase in its planned stock market listing, London's biggest in over a year.

Britain's consumer watchdog could on Friday call on competition regulators to probe the motor insurance market just as its biggest player, Direct Line, enters a critical phase in its planned stock market listing, London's biggest in over a year.

Customer satisfaction for homeowners insurers climbed to its highest level in 12 years, with satisfaction and loyalty highest among customers who bundled their policies with other insurance products, a recent survey says.

Veterinary Pet Insurance (VPI) gets a lot of interesting claims throughout the yearso interesting in fact that they have an annual award for the most unusual.

Increases in claim severity and, more recently, frequency are responsible for a 7.4 percent annualized rate of increase in homeowners claims costs from 1997 to 2011, the Insurance Research Council says in a new study.