Market Insights

Solutions are available today that give CSRs a complete picture of the customer to improve service and that provide clearer visibility into contact center performance, but insurers still face challeng

Claim administration is growing increasingly reliant on claim systems, which provide tools to enable the adjuster to schedule work efficiently, record claim management activities and decisions, and

A recent report from RealtyTrac indicated that one in every 452 U.S. housing units received a foreclosure filing in October, which translates into a 25 percent increase over Oct. 2007.

Workers' compensation insurance premium fraud is committed when an employer lies to purchase a workers' compensation policy, with the intention of paying less than the appropriate premium.

Environmental forensics plays a critical role in determining responsibility for cleanup-related environmental claims. The goal of this methodology is to determine what contaminants are present, who

American banks have become some of the biggest personal data processors in the world--and that's not always a good thing. Since the 1920s banks have collected personal data, often clumsily, inefficiently