Market Insights

Today's workforce spans four generations, each with its own characteristics, work styles, and motivators. So if you are treating a 50-year-old claim manager the same as his 23-year-old employees, your work environment could be a loss waiting to happen.

With the downward shift in our economy, economists are telling business owners that the best thing they can do to increase business is to improve the level of customer service provided. That includes temp housing.

As the textile restoration niche has gained recognition as a viable component of the prop-erty claim process, the procedures for handling specific types of losses have become more refined and standardized.

Blogs, social networks, video sharing sites, microblogging, and other innovations have earned widespread acceptance in both business and personal communications.

Reinsurance catastrophe renewal pricing for Florida-influenced programs increased approximately 15 percent over 2008. In markets not linked to property, however, the pricing news is mixed.

For the past several years, forecasters have sounded the alarm about the looming talent crisis in claim management.