Commentary

This moment is a call to action for leadership in the workers' compensation system.

'Modern' agencies are advancing past 'old school' operations in the COVID-19 era.

Given current headwinds, insurance carriers need to focus on retaining market share and providing assistance to customers.

For customers, both analog and digital channels are equally important when they are looking for insurance support.

One of the changes to come out of the coronavirus pandemic has been the shift to permanent work-from-home operations.

Pandemic coverage disputes have created a challenge for insurance as well as an opportunity to quickly launch innovative new coverage options.