Commentary

Looming potential obstacles include hampered pandemic economic recovery and increased regulatory scrutiny.

Insurers should be at least experimenting with synthetic data, which can address a variety of AI challenges, by early 2022.

Providing an environment, whether employees are in the office or remote, that is free of harassment should be a top priority.

New technologies could be used to improve the customer service experience when it comes to how quickly insurance claims are handled.

There is only one thing worse than not getting any customer insight, and that's getting customer insight and ignoring it.

A survey of 6,000 U.S. travelers shows many are unhappy about traditional insurance policies and processes.