Commentary

While it might sound counterintuitive, technology can actually help insurance organizations foster a culture of empathy.

Top-flight athletes work with personal coaches to unlock their best selves. Why isn't that true for agency owners?

The property-insurance industry could leverage blockchain's attributes to enhance efficiency and customer experience.

General liability insurers need means at their disposal to minimize the impact of claims when they occur.

Now is the time to start making moves in preparation for the widespread adoption of generative AI.

Friction during the claims process following a catastrophe can strain customer satisfaction and cause a sharp decline in renewals.