Education & Training

Jewelry claims are complex and need special attention by jewelry and diamond experts. Insureds are faced with a jewelry and diamond pricing system that changes daily. The terminology used to define quality of gems and diamonds can be confusing for both insurers and the policyholder.

Contractor program utilization has increased significantly across the U.S. and is starting to expand to other parts of the world as insurance carriers look to raise the bar on customer satisfaction, which subsequently leads to increased policyholder retention. As more and more insurance carriers expand their offering, it's important to...

Over the past decade or so, Ive had the opportunity to execute many major campaigns in demand generation, data building, and appointment setting with level-one and -two decision makers. In that time, weve developed a six-step methodology for accelerating the sales cycle and helping insurance agents achieve their business goals.

The insurance industry is at an inflection point. It must lead the digital transformation in delivery of services and new customer value or it risks leaving the door open to disruption by more digitally native companies.

Note: This focuses on North Carolina law but the general principles should be of universal application.

One rarely hears inspiring stories of objectivity during a crisis. Frankly, that's not the general temperament of human nature. We are not wired for calm, objective reaction to unexpected stress. Danger and disaster pump humans full of adrenalin and set off the fight or flight response. These survival instincts are...