Best Practices

While some insurers have used the pandemic as an opportunity to settle cases, others have used this time to delay paying claims.

Here's how to manage a team for success in an industry where a personal connection is key for results.

Insurance customers now expect digital technologies to be universally available.

Your time and insurance knowledge are valuable, and being generous with them can have advantages.

Experts adapted lessons from the book "The 7 Habits of Highly Effective People" for the risk profession at a RIMS LIVE 2021 session.

Here are five areas that should be insurance customer-care priorities.