{
  "author": {
    "name": "Shekhar Mahadevan Jeff Scheerhorn",
    "webUrl": "/author/profile/shekhar-mahadevan-jeff-scheerhorn/",
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    "articles": [
      {
        "uri": "/2018/06/19/how-to-crawl-walk-run-to-improve-the-customer-experience-with-chatbots/",
        "title": "How to 'crawl, walk, run' to improve the customer experience with chatbots",
        "byline": "Shekhar Mahadevan, Jeff Scheerhorn",
        "kicker": "Best Practices",
        "prettyDate": "June 19, 2018",
        "timeToRead": "6 minute",
        "image": {
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        "authors": [
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            "name": "Shekhar Mahadevan, Jeff Scheerhorn"
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        ],
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        ],
        "summary": "Industry professionals at EY break down the 'crawl, walk, run' approach to implementing chatbots.",
        "body": null
      }
    ]
  }
}