Outsourcing can be the right answer for your company, but there's no doubt there are twists and turns along the way. Insurers need the right metrics in place to ensure the agreement doesn't jump the t

There probably isn't any group in the IT department that has to address the question, "What have you done for me lately?" more often than the Web designers. The life insurance carrier New York Life up

The life insurance products carriers are offering have been meeting the needs of the retirement community, but of greater concern to the industry is the younger generation, according to Rachel Alt-Sim

Reacting to things is not considered a strategic plan, and reacting is the position in which Scottsdale Insurance found itself. To become proactive, Scottsdale turned to a business intelligence tool f

How an insurer handles billing tells customers a lot about the company. Statements that are easy to understand can generate business, rather than confuse the customer and drive business away. Is your

With the economy uncertain and the soft market complicating revenue from some insurance lines, predictions for the second half of 2008 are not as sunny as insurers would like. However, as they look ah

Insurance customers in the United States know the value of insurance--both to protect their property against risk and as an investment tool--probably more than people in any other country. However, the

When the leadership of The Hanover Insurance Group issued a challenge to its business units to make the transfer of book-of-business data as seamless a process as possible, it set forth a chain of eve